Integrating Pendo with Reptircs
Reptrics Pendo Integration
Instructions for syncing data into Reptrics via Pendo
With Reptrics Pendo integration, you can sync the following Pendo events into Reptrics to use in your dashboards, health scores, automation, and more.
Additionally, Reptrics will import all NPS Submitted events as NPS Responses
These will show up as events in Reptrics except NPS submitted, which will come through into the nativeReptrics NPS traits.
Make sure that your Pendo subscription includes webhooks.
1.Navigate to your Settings (⚙️) at the bottom left of the left panel
2.Navigate to Integrations on the left panel
Once that has been enabled, you’ll first want to make sure that you can create a Pendo webhook. If you're able to, continue to the below steps:
1.Enable the integration by switching the toggle on the top right
3.When in Pendo, click the + Add Webhook button and create a new URL webhook using the details uniquely created Pendo will associate your Users to their respective Accounts. Like all other integrations, an external ID is simply a unique ID given to an account or user. It is used to accurately tie customer data from one tool with another.
Pendo's visitorId = Reptrics User External ID
Pendo's accountId = Reptrics Account External ID
If using Hierarchy in Reptrics, you will be presented the option to choose if Pendo's accountId should map to the Organization or Account level in Reptrics.
Q: The NPS response is not linked to the correct User, why is this happening?
A: User external ID's must match in order for Reptrics to properly link between Pendo and Reptrics. Please make sure that the external ID's match between both platforms.
Q: How are you linking data to Accounts and Users in Reptrics?
A: visitorId and accountId are expected to be the respective external IDs. If you have account hierarchy enabled, we'll show you an option to treat the accountId as an organization external ID instead of an account external ID.
Q: Can I create Accounts/Users directly from the Pendo integration?
A: Yes, but those Accounts/Users will not have any traits. Our current Pendo integration only handles webhook events. We will create users based on the webhook’s visitorId and create accounts (or, configurable, organizations) based on the webhook’s accountId.
Q: Why does the Pendo Poll Responses come up as [object Object]?
A: We don't currently support this. NPS Surveys are supported, but Surveys/Events that have Objects in the response don't come through in detail.
In most cases, you would have a dedicated Customer Success Manager who will be your point-of-contact for any queries or assistance. You can always:
Chat with us.
Send an email to support@reptrics.com
Related Articles
Integrating Salesforce with Reptircs
Salesforce CRM self-serve Integration with Reptrics Overview Reptrics integrates with Salesforce CRM to pull Customer, Opportunity, and Contacts data to Reptrics. We will be able to create or update Accounts, Subscriptions, and Users in Reptrics from ...
Integrating Zendesk with Reptrics
Overview Reptrics supports integration with Zendesk to pull in conversations and associated metrics. In this article, we list the steps and requirements to integrate Zendesk with Reptrics. Why should I integrate with the Zendesk? Integrating Zendesk ...
Integrating Intercom with Reptrics
Overview Reptrics supports integration with Intercom to pull in conversations and associated metrics. In this article, we list the steps and requirements to integrate Intercom with Reptrics. Why should I integrate with Intercom? Integrating Intercom ...